Updated on 5th January 2019
SriHari Enterprise (hereinafter referred to as “We”, “Us”, “Our” ) values the trust the Users ( hereinafter referred to as “You”, “Your”, “Yourself”) have placed in Us and is committed to protecting the privacy of their personally identifiable information shared with us while they use our website located at http://www.sriharienterprise.com (“hereinafter referred to as Website“). Therefore We continuously endeavour to provide the highest possible standards for secure transactions and User information privacy.
1.0 Collection of Personally Identifiable Information and other Information
1.1 When you use the Website, we collect and store your personal and non-personal information provided by you from time to time – classified as mandatory or voluntary – and uses, discloses and protects such information received through the Website. Our primary goal in collecting such information – that we consider necessary – is to provide you a safe, efficient, smooth and personalized experience.
1.2 As an anonymous User, you can browse the Website without disclosing your personal information to us. However, if You opt to avail any of the services provided on the Website listed on the Website, You may have to give us Your personal information and while You do so, we indicate, where possible, which fields are mandatory and which fields are optional.
1.4 Sharing Your ‘Personal Information’ may be required to use some of the services or features on the Website such as receiving updates from us, submitting an enquiry, scheduling an appointment, availing any of our ‘Space Plan/Packages’, participating in any optional online survey or contest, communicating with Our customer care team by phone, chat box, email etc. You always have the option to not provide your personal information to us by choosing not to use the aforementioned services or any other features on the Website that require sharing Your personal information.
1.5 We collect only such information that We believe are relevant and is required to understand You or Your interests. We collect Your Personal Information in order to record, support and facilitate Your participation in the activities You select, track Your preferences, to provide You with an enhanced Website experience, to notify You of any updated information and new activities and other related functions offered by Us, keep You informed about latest content available on the Website, special offers, modified and new ‘Space Plans’ and to assist You with customer service, to follow up with You after Your visit, to otherwise support and improve Your relationship with Us or to prevent fraud and unlawful use.
1.7 The duration of Your stay on our Website is also stored in the session along with the date and time of your access. Some of the information related to the Website and Your visit to the Website may be shared with the sponsors, investors, advertisers, developers, strategic business partners and some associates in order to enhance and grow our business but we assure that these information will never include any of Your Personal Information.
1.8 We use third-party service providers to serve ads on our behalf across the internet and sometimes on this Website. They may collect anonymous information about Your visits to our Website, and Your interaction with our products and services. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user.
1.9 We DO NOT trade or sell Your Personal Information in any manner, except as specified herein or if express consent is sought from You.
2.0 Use of Your Information and Demographic Profile
2.1 In addition to the usages mentioned elsewhere in this Private Policy, We use personal information to provide the services you have requested or authorized and share important information about the services that you are using.
2.2 We also use your personal information to improve our customer service, resolve disputes, troubleshoot problems, help promote a safe service, collect money, measure customer interest in our products and services, inform you about offers, products, services, and updates, improve / customize your experience, send important notices regarding the Website, detect and protect us against error, fraud and other criminal activity; carry out our legal obligations, enforce our terms and conditions, and as otherwise described to you at the time of collection.
2.3 In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users’ activity on our Website.
2.4 We may occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.
3.0 Sharing of personal information
3.1 We may share your personal information with our other group entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.
3.2 We may also disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent.
4.0 Links to Other Sites
4.1 Our website may provide links to third-party websites for your convenience and information. We do not control those sites or their privacy practices which may differ from our own privacy practices. Users are advised discretion while accessing such sites.
4.2 Our Website may also provide advertisements and links to other websites (“Linked Sites”) which are operated by third parties and not controlled by, or affiliated to, or associated with Us unless expressly specified on the Website. These links are provided only as a service and do not imply an endorsement of the activities or content of these sites nor any association with their operators. We do not provide Your Personal Information to these third-party websites or advertisers.
5.0 Communications & Opt-Out Choice
5.1 Sharing your personal information will enable us to respond to your enquiries and provide services that you request. We will communicate with you through our Website, by email or telephone.
5.2 Subject to your preferences registered with us, we will also send you information / newsletters on our new or modified plans and services, promotions and general information.
5.3 Nevertheless, in the event of you not wanting to receive such communications from us, we provide you with the option to opt-out of receiving non-essential (promotional and marketing-related) communications from us. You can do this either from our Website or by simply clicking the ‘unsubscribe’ link available on our emails and we shall process such requests within a reasonable timeframe. Transactional messages and service-related information that are not promotional in nature will however be sent to you as long as you use our services.
6.0 Security Precautions
6.1 We have reasonable safeguards in place to ensure the security, integrity and confidentiality of Your Personal Information under our control, and to protect such information against unauthorized access or unauthorized alteration, disclosure or destruction. For this purpose, We use Secure Socket Layer (SSL) technology to transfer personal information over the Internet.
6.2 We are not responsible for any breach of security or for any actions of any third parties that receive Your Personal Information.
6.3 Notwithstanding anything contained in this Policy or elsewhere, We shall not be held responsible for any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below)
6.4 A “Force Majeure Event” shall mean any event that is beyond Our reasonable control and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.
6.5 We implement generally accepted industry standards to protect against unauthorized access to and unlawful interception of Personal Information submitted on our Website.
6.6 However, please note that this is not a guarantee against breach of any physical, technical or managerial safeguards since no internet site can fully eliminate security risks nor can we guarantee that the information you provide through this Website will not be intercepted while being transmitted over the Internet. If we learn of such a security breach, then We may attempt to notify You electronically ( eg. posting notice on the Website) so that you can take appropriate protective measures.
7.0 Our Commitment to Children’s Privacy
8.0 Grievance Officer
8.1 In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Grievance Officer: The Centre Head
Old No.14, New No.4, West Avenue,
Off Station View Road, Kodambakkam,
Chennai – 600024, Tamil Nadu, India.
Ph: +91-44-24811660 | 97899 06687
Email address: firstname.lastname@example.org
[9.00 AM to 6:00 PM from Monday to Saturday except Public Holidays]
We will put in reasonable efforts to respond to You as soon as possible and inform You of the next steps we will take with respect to Your grievance.
10.0 General Provisions